Privacy Policy and SMS Terms and Conditions

Crimson Dukes Marketing LLC, doing business as Crimson Dukes Marketing ("Crimson Dukes," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

• Visit crimsondukes.com or an associated landing page;
• Submit a website form;
• Schedule an appointment;
• Communicate with us by telephone, email, text message, social media, chatbot, or voice agent;
• Engage with our advertisements or social media accounts;
• Purchase or use our services; or
• Otherwise interact with Crimson Dukes.

This document also contains the terms governing Crimson Dukes' SMS and text-messaging programs.

By accessing our website or submitting information to us, you acknowledge the practices described in this Privacy Policy. Your participation in an SMS program is also subject to the SMS Terms and Conditions in Section 19.

1. Information Covered by This Policy

This Privacy Policy applies to information collected through:

• Crimsondukes.com;
• Crimson Dukes landing pages and lead-generation pages;
• Website forms, surveys, chat widgets, and appointment calendars;
• Email, SMS, telephone, and voice-agent communications;
• Social media pages and advertising campaigns;
• Customer relationship management and marketing automation systems;
• Artificial intelligence and automated communication systems;
• Payment and billing systems; and
• Marketing, advertising, website, social media, CRM, AI, and automation services provided to clients.

This Privacy Policy does not govern third-party websites, social networks, applications, or services that maintain their own privacy policies.

2. Information We Collect

The information we collect depends on how you interact with Crimson Dukes.

A. Information You Provide Directly

We may collect information such as:

• First and last name;
• Business or organization name;
• Job title;
• Email address;
• Mobile or business telephone number;
• Mailing or business address;
• Website address;
• Social media account information;
• Preferred method of communication;
• Appointment and scheduling information;
• Information about your business, customers, services, marketing needs, or objectives;
• Website form responses;
• Chatbot and voice-agent messages;
• Telephone call recordings and transcripts;
• Emails, text messages, social media messages, and other communications;
• Proposals, contracts, account information, and service preferences;
• Logos, photographs, videos, advertising materials, documents, and other content you provide;
• Billing and transaction information; and
• Other information you voluntarily provide.

B. Payment Information

Payments may be processed through Stripe or another authorized payment processor.

Payment processors may collect:

• Name;
• Billing address;
• Payment-card details;
• Bank or payment-account information;
• Transaction amount;
• Transaction date; and
• Fraud-prevention information.

Crimson Dukes generally does not receive or store complete payment-card numbers. Payment information is handled according to the payment processor's privacy policy and security practices.

C. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Approximate location derived from an IP address;
• Referring website or advertising source;
• Pages viewed;
• Links and buttons clicked;
• Date and time of access;
• Time spent on particular pages;
• Form activity;
• Appointment-booking activity;
• Advertising and conversion information;
• Cookie and device identifiers;
• Session and interaction information; and
• Other technical or usage information.

D. Information Obtained From Other Sources

We may receive information from:

• Social media platforms;
• Advertising networks;
• Analytics providers;
• Referral partners;
• Business directories;
• Publicly available sources;
• Clients;
• Customer relationship management platforms;
• Lead-generation providers; and
• Other vendors and business partners.

Information obtained from another party may also be governed by that party's privacy policy.

3. How We Use Information

We may use personal information to:

• Respond to inquiries;
• Provide consultations, demonstrations, proposals, and services;
• Schedule and manage appointments;
• Operate customer accounts and client relationships;
• Process payments and maintain transaction records;
• Communicate about services, accounts, appointments, and transactions;
• Send requested information;
• Send email and SMS marketing communications where permitted;
• Provide appointment reminders and follow-up messages;
• Operate chatbots, voice agents, AI receptionists, and automated booking tools;
• Record and transcribe calls when appropriate notice or consent has been provided;
• Develop and manage websites, advertising campaigns, social media accounts, CRM systems, and marketing automations;
• Personalize website content and communications;
• Analyze website usage and advertising performance;
• Identify referral and lead sources;
• Measure conversions and campaign results;
• Create and manage advertising audiences;
• Improve our website, services, automation systems, and customer experience;
• Detect fraud, spam, misuse, and security threats;
• Maintain business, accounting, tax, and legal records;
• Enforce contracts and policies;
• Protect our rights, property, users, clients, and personnel;
• Comply with legal or regulatory obligations; and
• Carry out another purpose disclosed when information is collected.

4. CRM Processing

Crimson Dukes uses third-party tools as a customer relationship management, communications, appointment-booking, lead-management, website, automation, and marketing platform.

Information processed through these tools may include:

• Names;
• Email addresses;
• Telephone numbers;
• Form submissions;
• Appointment information;
• Email and SMS communications;
• Call records;
• Call recordings and transcripts;
• Chat messages;
• Pipeline and lead status;
• Marketing preferences;
• Consent records;
• Tags and custom fields; and
• Other account or campaign information.

5. Client and Customer Data

Crimson Dukes provides services that may require us to process information about a client's leads, customers, callers, website visitors, social media users, prospects, and appointment holders.

This information may include:

• Contact information;
• Website and lead-form submissions;
• Appointment information;
• Customer communications;
• Call recordings or transcripts;
• Social media interactions;
• Advertising responses;
• CRM records; and
• Marketing-consent information.

When Crimson Dukes processes information on behalf of a client, the client generally determines why and how that information is used. Crimson Dukes generally acts as a service provider, contractor, or data processor.

Requests concerning information controlled by one of our clients should normally be directed to that client. We may forward a request to the appropriate client or help the client respond.

Each client is responsible for:

• Providing legally required privacy notices;
• Obtaining legally required permissions and consents;
• Maintaining accurate contact and consent records;
• Honoring opt-out and privacy requests;
• Ensuring that its use of Crimson Dukes' services complies with applicable law; and
• Avoiding the submission of information it is not authorized to process.

6. Social Media and Advertising Services

When Crimson Dukes manages social media accounts, content, advertisements, or lead-generation campaigns, we may access or process:

• Public profile information;
• Usernames;
• Comments;
• Direct messages;
• Reactions;
• Engagement metrics;
• Audience information;
• Advertising data;
• Lead-form submissions; and
• Campaign-performance information.

Social media and advertising platforms independently collect and process information under their own privacy policies. Crimson Dukes does not control those independent practices.

Do not post confidential, financial, medical, legal, or otherwise sensitive information in public social media comments.

7. Artificial Intelligence and Automated Systems

Crimson Dukes uses or may use:

• AI-powered web chat;
• Voice AI agents;
• AI receptionists;
• Automated appointment-booking systems;
• Transcription tools;
• Content-generation tools;
• Lead qualification systems; and
• Automated email and SMS workflows.

Information submitted to these systems may be processed by Crimson Dukes and its technology providers. Depending on the interaction, that information may include:

• Contact details;
• Chat messages;
• Voice recordings;
• Call transcripts;
• Appointment details;
• Business information;
• Uploaded documents;
• Form responses; and
• Instructions provided to an AI system.

Crimson Dukes does not intentionally submit confidential client information to publicly available AI tools for training purposes unless the client has authorized the use or the practice has been clearly disclosed.

AI systems can produce incomplete or inaccurate results. Clients are responsible for reviewing AI-generated material before publishing it or relying on it for legal, medical, financial, compliance, or other regulated purposes.

8. Telephone Call Recording and Transcription

Crimson Dukes may record, monitor, or transcribe telephone calls and voice-agent interactions for:

• Customer service;
• Lead intake;
• Appointment scheduling;
• Quality assurance;
• Training;
• Documentation;
• Security;
• Dispute resolution; and
• Service improvement.

A recording notice may be provided at the beginning of a call or through another appropriate method. By continuing the call after receiving notice, you consent to recording and transcription to the extent permitted by applicable law.

Where affirmative consent is legally required, Crimson Dukes will seek that consent before recording.

9. Cookies and Similar Technologies

Crimson Dukes and its service providers may use:

• Cookies;
• Pixels;
• Tracking tags;
• Scripts;
• Local storage;
• Device identifiers;
• Conversion-tracking tools; and
• Similar technologies.

These technologies may be used to:

• Operate the website;
• Preserve website functionality;
• Remember preferences;
• Understand website traffic;
• Analyze visitor behavior;
• Identify referral sources;
• Measure advertising performance;
• Attribute leads and conversions;
• Improve website usability;
• Deliver or measure targeted advertising; and
• Prevent fraud and security incidents.

Some cookies are essential to website operation. Other cookies may support analytics, personalization, or advertising.

You may control cookies through your browser settings and any cookie-consent mechanism provided on the website. Disabling cookies may affect website functionality.

10. Analytics and Advertising Technologies

Crimson Dukes may use analytics, advertising, and conversion-tracking services offered by third-party providers.

Those providers may collect information about activity on Crimson Dukes' website and, depending on the provider, activity across other websites or applications.

Information may be used to:

• Measure website traffic;
• Analyze user engagement;
• Evaluate advertising campaigns;
• Identify lead sources;
• Measure conversions;
• Create advertising audiences;
• Deliver relevant advertisements;
• Limit how often an advertisement is displayed.

Where required by applicable law, Crimson Dukes will provide a method to manage nonessential cookies or opt out of covered targeted-advertising practices.

11. Email Marketing

Crimson Dukes may send emails related to:

• Service inquiries;
• Appointments;
• Proposals;
• Accounts;
• Transactions;
• Service updates;
• Educational information;
• Promotions; and
• Marketing offers.

Marketing emails will include an unsubscribe mechanism when required by law.

Unsubscribing from marketing emails does not prevent Crimson Dukes from sending necessary non-promotional communications about an active account, appointment, payment, contract, or service.

12. How We Disclose Information

Crimson Dukes may disclose information as described below.

A. Service Providers

We may disclose information to vendors that provide:

• CRM and marketing automation;
• Website hosting;
• Cloud storage;
• Email delivery;
• SMS delivery;
• Telephone and voice-agent services;
• Appointment scheduling;
• Payment processing;
• Analytics;
• Advertising;
• Social media management;
• Artificial intelligence;
• Transcription;
• Cybersecurity;
• Accounting;
• Legal services; and
• Other operational support.

These providers may access information only as reasonably necessary to provide their services, subject to their agreements and applicable law.

B. Crimson Dukes Clients

When a person interacts with a website, advertisement, form, chatbot, voice agent, calendar, social media account, or campaign operated for a Crimson Dukes client, the information may be disclosed to that client.

C. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process;
• Respond to a lawful government request;
• Enforce an agreement;
• Investigate fraud, abuse, or unlawful activity;
• Protect the security of our systems;
• Protect the rights, property, or safety of Crimson Dukes, our clients, users, or others; or
• Establish, exercise, or defend a legal claim.

D. Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.

E. At Your Direction

We may disclose information when you request, authorize, or consent to the disclosure.

13. Sale, Sharing, and Targeted Advertising

Crimson Dukes does not sell personal information for monetary payment.

Certain uses of analytics, advertising pixels, cookies, or retargeting technologies may be considered a "sale," "sharing," or processing for targeted advertising under some state privacy laws, even when no money is exchanged.

Where applicable, you may request to opt out through:

• A website cookie-preference tool;
• A "Your Privacy Choices" or similar link;
• A legally recognized browser-based opt-out preference signal; or
• A request submitted using the contact information below.

Crimson Dukes does not knowingly sell or share personal information belonging to children under 18.

14. Data Retention

Crimson Dukes retains information for as long as reasonably necessary to:

• Provide requested services;
• Maintain client and business records;
• Complete transactions;
• Manage accounts and communications;
• Fulfill the purposes described in this policy;
• Comply with legal, tax, accounting, and contractual requirements;
• Resolve disputes;
• Enforce agreements; and
• Protect against fraud, misuse, and security incidents.

Retention periods depend on the type of information, the purpose of processing, the client relationship, contractual obligations, and applicable legal requirements.

Crimson Dukes may retain aggregated or de-identified information that cannot reasonably be linked to an identifiable individual.

15. Data Security

Crimson Dukes uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

Safeguards may include:

• User authentication;
• Access controls;
• Vendor-management procedures;
• Secure hosting;
• Encryption where appropriate;
• Restricted access to client accounts;
• System backups;
• Security monitoring; and
• Internal confidentiality requirements.

No electronic transmission, database, or storage system is completely secure. Crimson Dukes cannot guarantee absolute security.

16. Privacy Rights

Depending on your state of residence and the applicability of state law, you may have the right to:

• Confirm whether Crimson Dukes processes your personal information;
• Access personal information maintained about you;
• Correct inaccurate information;
• Request deletion;
• Obtain a portable copy of certain information;
• Opt out of targeted advertising;
• Opt out of a covered sale or sharing of personal information;
• Opt out of certain profiling;
• Withdraw consent where processing is based on consent;
• Limit certain uses of sensitive information; and
• Appeal the denial of a privacy request.

These rights are subject to legal exceptions and may not apply in every circumstance.

To submit a request, email Steffany@CrimsonDukes.com with the subject line "Privacy Rights Request."

We may need to verify your identity before fulfilling a request. We will respond within the period required by applicable law.

If a request is denied, you may appeal by replying to the decision and clearly stating that you are submitting a privacy appeal.

An authorized agent may submit a request where permitted by law. We may require proof of the agent's authority.

Crimson Dukes will not unlawfully discriminate against a person for exercising an applicable privacy right.

17. Virginia Residents

Subject to the applicability, thresholds, and exceptions of the Virginia Consumer Data Protection Act, Virginia residents may have the right to:

• Confirm whether personal data is being processed;
• Access personal data;
• Correct inaccurate personal data;
• Delete personal data;
• Obtain a portable copy of personal data; and
• Opt out of targeted advertising, covered sales of personal data, and certain profiling.

Virginia residents may submit a request or appeal using the contact information in Section 24.

18. Children's Privacy

Crimson Dukes' website and services are intended for businesses and adults at least 18 years old.

The website is not directed to children under 13, and Crimson Dukes does not knowingly collect personal information directly from children under 13.

Contact us if you believe a child has submitted personal information. We will review the request and take appropriate action.

19. SMS Terms and Conditions

These SMS Terms and Conditions apply when you consent to receive text messages from Crimson Dukes Marketing LLC.

A. Program Description

Crimson Dukes may send text messages relating to:

• Responses to inquiries;
• Consultation and appointment scheduling;
• Appointment confirmations and reminders;
• Service updates;
• Account communications;
• Lead follow-up;
• Customer-support communications;
• Educational information;
• Promotions; and
• Marketing offers.

The content of the messages will depend on the form, campaign, service, or communication through which you provided consent.

B. Consent to Receive Messages

Crimson Dukes sends promotional or marketing text messages only after the recipient has provided the required consent.

Consent may be provided by:

• Checking an unchecked SMS consent box;
• Submitting a form containing an SMS disclosure;
• Providing written consent;
• Opting in through an authorized keyword or messaging process; or
• Using another legally valid opt-in method.

By opting in, you authorize Crimson Dukes to send text messages to the mobile number you provided, including messages sent through an automatic telephone dialing system, automated platform, or AI-assisted system where permitted by law.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

C. Message Frequency

Message frequency varies based on:

• Your interaction with Crimson Dukes;
• Your appointment activity;
• The services you request;
• The campaign through which you enrolled; and
• Your communications with us.

Recurring marketing messages may be sent until you opt out.

D. Message and Data Rates

Message and data rates may apply according to your mobile carrier and service plan.

Crimson Dukes does not charge a separate fee for receiving SMS messages, but your carrier may impose charges.

E. Opting Out

You may opt out at any time by replying:

STOP

After submitting an opt-out request, you may receive one final confirmation message. No further marketing text messages will be sent unless you provide new consent.

Crimson Dukes will also treat other clear and reasonable requests to stop text messages as opt-out requests where required by law.

An SMS opt-out applies to text messages covered by the request. It does not automatically unsubscribe you from email communications unless you separately unsubscribe from email.

F. Help

For assistance, reply:

HELP

You may also contact Crimson Dukes at:

• Phone: (571) 222-4805
• Email: Steffany@CrimsonDukes.com

G. Supported Carriers

Delivery is subject to effective transmission by your wireless carrier and is not guaranteed.

Wireless carriers are not liable for delayed or undelivered messages.

H. Mobile Number Changes

You agree to provide a valid mobile number that you control or are authorized to use.

You must notify Crimson Dukes if:

• You stop using the number;
• The number is reassigned;
• You transfer control of the number; or
• You are no longer authorized to receive messages at the number.

Crimson Dukes is not responsible for messages delivered to a number that has been reassigned without notice.

I. Privacy of SMS Information

Crimson Dukes may use your mobile number, consent records, and SMS communications to:

• Operate the messaging program;
• Respond to inquiries;
• Schedule appointments;
• Provide services;
• Maintain consent and opt-out records;
• Prevent fraud or misuse; and
• Comply with legal obligations.

Mobile opt-in information and SMS consent will not be sold or shared with third parties for their own independent marketing purposes.

Information may be disclosed to service providers—including CRM providers, telecommunications providers, carriers, and messaging vendors—as necessary to deliver messages and administer the program.

J. Prohibited Use

You may not use Crimson Dukes' messaging services to:

• Send unlawful content;
• Impersonate another person;
• Interfere with the service;
• Attempt unauthorized access;
• Introduce malicious software;
• Harass or threaten others; or
• Violate applicable law.

K. Modification or Termination

Crimson Dukes may modify, suspend, or discontinue an SMS program at any time.

Material changes to these SMS Terms and Conditions will be posted on the website or communicated through another appropriate method.

L. Availability and Disclaimer

SMS service may be interrupted or delayed because of:

• Carrier limitations;
• Network conditions;
• Equipment failures;
• Software errors;
• Internet outages;
• Maintenance;
• Security events; or
• Events outside Crimson Dukes' reasonable control.

Crimson Dukes does not guarantee uninterrupted or error-free message delivery.

20. Sensitive Information

Do not submit the following through general website forms, social media messages, standard email, chatbot conversations, or unsecured text messages:

• Social Security numbers;
• Financial account passwords;
• Complete payment-card information;
• Government identification numbers;
• Medical records;
• Protected health information;
• Legal-client confidences;
• Authentication credentials; or
• Other highly sensitive information.

Where sensitive information is required, Crimson Dukes may provide a more appropriate collection method.

21. Third-Party Websites and Services

The website may link to third-party websites, social networks, platforms, and applications.

Crimson Dukes is not responsible for the privacy, security, availability, or content of third-party services. Review the privacy policy and terms of each third party before submitting information.

22. International Users

Crimson Dukes currently markets and provides its services within the United States and does not intentionally target individuals outside the United States.

Information may nevertheless be processed by technology providers operating in the United States or another country. Privacy laws in those locations may differ from the laws in your jurisdiction.

23. Changes to This Policy

Crimson Dukes may update this Privacy Policy and the SMS Terms and Conditions to reflect changes in:

• Services;
• Technology;
• Vendors;
• Business practices;
• Legal requirements; or
• Regulatory guidance.

The revised policy will be posted on this page with an updated "Last Updated" date.

Material changes may also be communicated through another appropriate notice.

24. Contact Information

Questions, complaints, appeals, and privacy-rights requests may be submitted to:

Crimson Dukes Marketing LLC
7001 Heritage Village Plaza, Suite 260
Gainesville, Virginia 20155

Website: https://crimsondukes.com
Email: Steffany@CrimsonDukes.com
Telephone: (571) 222-4805

For privacy requests, include "Privacy Rights Request" in the email subject line.

Do not send Social Security numbers, payment-card information, identification documents, or other sensitive information by unsecured email unless Crimson Dukes specifically requests the information through a secure method.